Policies & Procedures

The University Catering Events and Sales Office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. University Catering services are available Monday – Saturday with the exception of official University holidays and severe weather closings. Sunday events can be catered with approval by the Assistant Director for University Catering.

Booking Catering Services

Contact the event sales team at muclubcatering@missouri.edu or by calling 573-882-2586.  To schedule an appointment with an event planner, please call 573-882-2586.

All catering requests are subject to the availability of service. To ensure services are available when you need them, University Catering encourages clients to submit their event detail information and menu selection in a timely manner. Any event requesting service with less than 4 full business days’ notice, will be assessed a $25.00 late fee if availability can be accommodated.

University Catering & Event Services does not bill on a consumption basis. Any additional product requested during the event that can be accommodated by University Catering will be added to the final invoice.

Deposits and Payments

MU Departments

When paying with a University account number, payment will be collected after the event via interdepartmental billing.  All University departments must have their MO Code and People Soft Account Code at the time of booking.

Non-University Clients

A minimum deposit of 50 percent of the food and beverage total is due with the first signed catering contract.

Payment can be made via credit card or check payable to:

Office of Campus Reservation and Events
Attn: S102 Memorial Union, University of Missouri
518 Hitt Street
Columbia, MO 65211
Phone: 573-884-8793
Email: reservations@missouri.edu

Standard Event Deliveries

The service team may arrive up to 45 minutes prior to the start time of the event to set up. Clients must ensure all entry doors to the buildings or locations for catered events are unlocked at least one hour prior to event start time.  All tables for buffet food service are set up in the agreed upon location. University Catering & Event Services does not supply or set up tables.

To insure proper delivery and set-up, please confirm your scheduled service time on your contract. All contracts specify a scheduled start time and end time. If our service staff is not permitted to set up or pick up at the scheduled contracted times, additional fees may be applied. If our service staff is unable to access a location due to locked facilities or vacant table set-ups, additional fees may be assessed.

Minimum Delivery Order Amounts and Charges

Food and beverage orders under $250.00 per each order (not including service charge, delivery fee, or tax) delivered on campus are subject to a delivery fee of $10.00.

For events held off-campus a $25.00 delivery charge will be applied.

A minimum guest count of 15 people is required for a buffet event.  Events with a guest count under 15 people, are assessed a one-time set-up fee of $25.00.

Tables, Chairs and Special Equipment

University Catering & Event Services does not supply or set-up tables, chairs, podiums, microphones, risers, etc. Clients are responsible for securing the proper number of tables for buffet food service, guest seating and any other event needs required (our event planner can assist you in determining how much equipment you may need). If additional tables and chairs are required, please contact MU Campus Reservations.

University Catering does not supply Audio Visual equipment. Should you require AV equipment or set-up, please consult with the facility where your event is confirmed.

 Alcoholic Beverage Service

For events requesting alcohol service held on University property, a special permit is required. Application paperwork may be obtained through our Events Office. All documentation for alcohol permits must be completed thirty (30) business days prior to your event date. The University Club and University Catering reserve the right to restrict, refuse or terminate the service of alcoholic beverages at any time in the best interest and safety of your guests and our staff.

Link to apply for the alcohol permit https://reservations.missouri.edu/wp-content/uploads/sites/13/2020/09/Alcohol-Use-Request-Form.pdf

Cancellation Fees

Catering orders cancelled 20 – 8 business days prior to the event date will be charged 50% of the total food and beverage cost.

Catering orders cancelled 7 – 3 business days prior to the event date will be charged 75% of total food and beverage cost.

Catering orders cancelled 2 – 0 business days prior to the event date will be charged 100% of total food and beverage cost.

Deposits are non-refundable.

All events are assessed with a standard 20% service charge and Columba sales tax where applicable.

Events requiring special/unique set-up and service beyond the standard event set-up, additional fees will be assessed according to set-up and service requirements.

Guest, Menu, and Contract Guarantees

An estimated guest count and menu selection is required at the time of booking your event.  Final guest count guarantees are required no later than four (4) full business days prior to your event date. If the number of guests attending your event exceeds your guaranteed guest count, you will be charged for each additional guest. Please note that additional meals over the guaranteed guest count may require substitutions from the confirmed menu if guarantee is given after the 4 business days. If a final guarantee is not provided, University Catering will use the most recent guest count as the final guest count confirmation for the contract and event preparation.

Any significant menu changes are due no later than 14 full business days prior to your event date. If your final guest count guarantee falls below 75% of your original guest count or original food and beverage contract total, additional fees may be assessed.

Confirmations and Contracts

Clients will receive a contract after the event is booked. This and any other applicable paperwork are to be signed and returned to the University Catering Events Office. Failure to sign and return your contract does not cancel your event.

University Catering will assume the event will be held as originally planned unless you email muclubcatering@missouri.edu to cancel. Upon receiving your cancellation request, a confirmation cancellation form verifying the cancellation and any fees assessed will be sent to you. You must sign and return the cancellation confirmation form along with payment.

China and Linen

Unless otherwise specified, all catering services include plastic plates, cups, and flatware.

All events may request china and linen service for an additional fee.

PLEASE NOTE: You must specifically request linen service for additional tables such as registration tables, head tables, etc. Those linen charges will be added to your contract.

Weather

If severe inclement weather conditions occur, University Catering reserves the right to adjust service times or cancel events.  Should a weather advisory or conditions deem such action necessary, University Club and Catering will do so. The safety of your guests and our employees is of top priority.

Leftover Food Policy

All perishable food items will be removed after a 2-hour time period in accordance with health and safety regulations. Any remaining perishable food and/or beverage from a buffet, plated meal, or packaged menu is the property of University Catering and cannot be packed to go.

All leftover food and beverage will be removed by catering staff at the appropriate time.

A la Carte non-perishable items may be kept after the end of an event if arrangements are made with your event planner prior to the event.  University Catering and Club does not provide any type of to-go containers and clients are not permitted to remove catering equipment from any event.  Missing equipment will be billed to the client.